Section 15 - Dispute resolution procedure
15. Dispute resolution procedure
CADA/East provides resources to members to support dispute resolution through Professional Development workshops, electronic and print literature, staff consultation and referral to mediation. Staff consultation is limited to listening to a complaint, referral to resources, and, on request, a written notice to parties whose actions are in conflict with the Professional Standards for Dance. Resources include referral to mediation when the dispute is related to Agreements based on the PSD.
Members are encouraged to first attempt to resolve disputes themselves by the suggested process.
Complainants are encouraged to engage the respondent in communication which:
- Identifies and explains the problem to the respondent, including the desired outcome to solve the problem; and
- Provides an opportunity to the respondent to provide their perspective of the problem, including a proposed solution.
- When a complainant and respondent can engage in such a conversation, this may resolve the matter informally and effectively.
- Should an acceptable solution not be agreed upon, mediation may be a course taken by the complainant.
- The complainant, however, should never feel obliged to approach a respondent if addressing the respondent could lead to an escalation of the dispute to an unwanted outcome. In such cases, mediation may also be a course taken by the complainant.